Telemedicine FAQ

FAQ:

I live in a different state.  May I still be seen through telemedicine?
New Age Dermatology is based in North Carolina.  We currently only see patients for telemedicine if the patient lives in the state of North Carolina.

What is Eligible for a Telemedicine Appointment?
Acne, rosacea, eczema, psoriasis, rashes, Accutane, and hair loss are all eligible for a telemedicine appointment.  Along with a large number of other skin, hair, or nail conditions.

What is Not Eligible for Telemedicine?
Complete skin exams and biopsies are not eligible for telemedicine appointments.  For these patients, please rest assured we will do our best to reschedule you once we feel it’s safe to open the office again.  We thank you for you understanding during this process.

What is Included in the Telemedicine Appointment?
The visit cost for Telemedicine includes diagnosis, personalized treatment plan, and if applicable, prescription routing to your pharmacy.

Just as for an in-office visit, the telemedicine appointment does not include the cost of prescription(s) or cost of any follow-up visits – these are always separate.

What About Insurance and Telemedicine?
If your insurance is in-network and you have a telemedicine appointment, your insurance company will be billed for the appointment.

What about Out-of-Network/Not-Accepted Insurance or Uninsured/Self-Pay?
If your insurance is out of network or not accepted, or you do not have insurance, you can schedule a telemedicine appointment as a self-pay patient.

Where do I Schedule an Appointment for Telemedicine?
To schedule an appointment for telemedicine, please call Mon-Thurs between 10 am – 2 pm at 919-367-3625.

Or leave a message at 919-367-3625 at your convenience, and you will be called back as soon as we are able to.

What About Security & Confidentiality?
Our online telemedicine portal is HIPAA and HITECH compliant.

 

How Do I Get Ready for my Telemedicine Appointment?

  • If you haven’t yet scheduled a telemedicine visit, please call us at 919-367-3625 to schedule an appointment.
  • Once you have an appointment, please take high quality photo(s) of the problem area(s) on your phone with multiple angles, and please make sure they are clear (no blur).  Use good lighting.  If you have a spot/mole of concern, please include a ruler or tape measure with the cm/mm side next to the mole when you take the picture, so we know the size of the spot.
  • If you have NEW insurance, please take photos of the front and back (or scan the card), and let us know you have new insurance.  We will request the photos/scan during the telemedicine visit.
  • If you are an Accutane patient, make sure you have prepared according to the checklist here.  This is for Accutane patients only.
  • Next, to see if your camera and audio work, use your phone and do a test call here
  • If your camera and microphone are blocked on your phone, please use instructions below to fix, then repeat test call. There is a set of instructions for iPhone’s Safari, and a set for Android’s Chrome.
  • When everything works in the test call, you are ready for telemedicine.  Once it’s time for your appointment, click: Doxy.me/DrChiritescu
  • Enter name and ‘check in’
  • Dr. Chiritescu will then accept your call

I am an iPhone or iPad user, and my phone is blocking my camera and microphone in Safari, what do I do?

Instructions below are from https://help.doxy.me/en/articles/836274-give-access-to-camera-iphone-ipad

To have a call on iOS devices, you need to provide access to your webcam and microphone. Safari requires you answer this each time.

Press “Allow” when prompted:

  1. Make sure you are not in private mode in Safari 11+
  2. Ensure your iPad doesn’t have the zoom feature enabled

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

  1. Restart the Safari browser app
  2. Make sure your camera works with FaceTime.
  3. Make sure there is nothing blocking the camera and is clean of any dirt or smudges

On iOS 13 and up, you can also select the camera and microphone to be enabled by default for an easier login / patient check-in experience.

  1. Go to Settings on your device
  2. Scroll down and open Safari tab
  3. Ensure Camera & Microphone are set to Allow
  4. Make sure Request Desktop Site option is turned off

You can also test your device here to ensure everything is working correctly.

If you are still having issues after trying these steps, contact doxy.me support team.

I am an Android user, and my phone or tablet is blocking my camera and microphone in Chrome, what do I do?

Instructions below are from doxy.me

How to allow webcam & microphone access on any Android device

When you initially enter a waiting room or login to your Dashboard, you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow.

How to re-enable a blocked camera or mic 

  1. Tap the 3 dots in upper right corner of Chrome.
  2. Open Settings.
  • Open Privacy.  
  • Select Clear browsing data and restart Chrome.

Once you login or re-enter the waiting room, be sure to select Allow when prompted to enable camera and microphone.

If you are still having issues, please contact doxy.me support